Why NIKKO？ We provide long-term care service. Our professional engineers will visit your sites from time to time to check your plant’s conditions and carry out maintenance. We can quickly address issues. Our professional engineers will directly diagnose issues and provide appropriate solutions via our Remote Control System* for efficient troubleshooting. *Remote Control System is an optional function. Please consult us if you are interested. What Makes Our Maintenance Service Unique 1. Customer Support Center (CSC) Our maintenance experts are on-site to provide support for the entire plant and general electrical engineering services, including control system. Customer Support Center (CSC), a facility dedicated to provide our unique, one-of-a-kind customer support system NIKKO’s expert technicians are available to assist you from 7 AM to 7 PM. (UTC+9) 2. Communication tool With Slack and Kiara, information can be centrally managed. This allows our staff and customers to communicate in their native languages, while AI automatically translates messages into the recipient's preferred language, ensuring seamless multilingual support. Currently, it is being used by customers in Taiwan, Vietnam, and Indonesia, with plans to expand to other countries. The photo is an image. 3. Data management Prevent plant shutdowns and reduce repair costs by proactively managing abnormality and wear data. 4. Remote operation Achieve faster plant recovery with efficient remote operations. Wearable System With the wearable system, We can assess on-site conditions and resolve issues effectively. See more in the gallery Remote Maintenance System Q. Does this sound like your situation? Need a rapid response when on-site staff can’t handle the issue alone. Want to know more about the parts and how to operate the plant. A. NIKKO are here to help you! Through the Remote Maintenance System, our technicians can access the customer's control panel via the internet, quickly analyze the situation, determine the cause, and provide seamless support. They can also provide detailed information about the parts and guide the customer on how to operate the plant through this system. Our staff can see the same screen as the customer and provide support remotely. Customer's screen Number of contracts Information as of February 2026 416 Asphalt Mixing Plant 618 Concrete Batching Plant What our customers say Customer who purchased CBD-120ABD & TOPα45 in Thailand NIKKO helped us solve any issues during the installation, and now everything is working perfectly. When we shared our needs, the NIKKO team made various adjustments for us. Customer who purchased CBD-120ABD in Thailand If I have any issues, I can contact NIKKOdirectly right away. If I had chosen another brand, I’m not sure how long I would have had to wait for repairs. NIKKO has been providing support throughout the entire process. Customer who used NIKKO's maintenance service in Taiwan NIKKO's service technicians used their extensive repair experience and plant knowledge to solve problems that we had struggled to resolve for many years. In addition, they conducted a comprehensive plant inspection and provided maintenance instructions, which left us truly impressed.
